ZELIQ's Privacy Policy
Getheroes SAS (hereinafter "ZELIQ"), which manages the www.zeliq.com website, attaches great importance to the protection and confidentiality of your personal data, which we consider to be a guarantee of reliability and trust.
As such, our Personal Data Privacy Policy precisely reflects our desire to ensure that ZELIQ complies with the applicable rules on the protection of personal data and, more specifically, those of the General Data Protection Regulation ("GDPR").
In particular, our Privacy Policy aims to inform you about how and why we process your personal data in connection with the services we provide to you.
1.Who is our Privacy Policy for?
2. Why do we process your personal data and on what basis?
3. How did we obtain your personal data?
4. What personal data do we process and for how long?
5. What rights do you have to control the use of your personal data?
6. Who can access your personal data?
7. Can your personal data be transferred outside the European Union?
8. How do we protect your personal data?
9. Do we use cookies when you browse our website?
10. Who can you contact to obtain more information about the use of your personal data?
11.How can you contact the CNIL?
12. Can the Privacy Policy be modified?
Who is our Privacy Policy for?
Our Privacy Policy applies to you, regardless of where you live, as long as you are at least 15 years old, whether you are one of our customers or "just" a visitor to www.zeliq.com.
If you are under the legal age detailed above, you are not authorized to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us by email at privacy@zeliq.com.
If you believe that we are holding personal data about your children without your consent, please contact us at the dedicated address detailed above.Why do we process your personal data and on what basis?
We process your personal data mainly for the following purposes:
to browse our website, to benefit from our services (e.g. enriching your databases) and so that we can respond to your requests (e.g. requests for information, complaints, etc.) on the basis of our general terms of use and our legitimate interest in providing you with the best possible service.
stay informed of our latest offers and events by email, SMS and telephone, based on our legitimate interest in building customer loyalty and prospecting potential new customers.
record the conversations we have with you during our commercial prospecting calls, on the basis of your prior consent.
manage any unpaid invoices, on the basis of our legitimate interest in obtaining consideration for the provision of our service and on the basis of our general terms and conditions.
manage our customer service on the basis of contract performance and our legitimate interest in taking into account your various returns and complaints.
follow us and comment on our publications on social networks on the basis of our legitimate interest in having a dedicated page on social networks.
receive our newsletter, which informs you of all the latest news concerning our services, on the basis of our legitimate interest in customer loyalty.
operate the videos on our site on the basis of our legitimate interest in offering you content in video format.
send satisfaction surveys based on our legitimate interest in taking your feedback into account in order to improve our services.
to make an appointment with our teams on the basis of our legitimate interest in offering you an easy way to make an appointment with us.
allow the downloading of documents on the basis of our general conditions of use.
record the conversations we have with you in order to improve our customer service, based on your prior consent and our legitimate interest in improving the quality of our service and training our staff.
How did we obtain your personal data?
Your data is collected directly from you when you are a customer of our services or a "simple" visitor to our website www.zeliq.com and we undertake to process your data only for the purposes described above.
However, we may also obtain your personal data indirectly from partners if you have given your prior consent to the latter.
Your personal data may also be processed indirectly in connection with trade fairs or social networks (e.g. Linkedin).
On the other hand, when you voluntarily publish content on the pages we publish on social networks, you acknowledge that you are entirely responsible for any personal information you may transmit, whatever the nature and origin of the information provided.
What personal data do we process and for how long?
We have summarized the categories of personal data and their respective retention periods below:
Professional identification data (e.g. surname, first name, position, company, etc.) and contact details (e.g. e-mail address and business telephone number, etc.) are kept for the duration of the service, plus the statutory limitation periods, which are generally 5 years.
When there is confusion between the name of your structure and your personal name (e.g.: auto-entrepreneur, VSE, etc.), economic and financial data (e.g.: bank account number, verification code, etc.) kept for the time necessary for the transaction and the management of invoicing and payments, plus the statutory limitation periods, which are generally 5 to 10 years.
Telephone number for our commercial prospecting campaigns by SMS and telephone kept for a maximum of 3 years from the last contact we had with you.
Email address, kept for a maximum of 3 years from the last contact we had with you as part of our email prospecting campaigns, and kept until the end of your newsletter subscription to receive our newsletter.
Statistical data relating to the viewing of our videos, which are anonymized and stored indefinitely.
Connection data (e.g. logs, IP address, etc.) stored for 1 year.
Recordings of our exchanges within the framework of our commercial prospecting or our customer service kept for a maximum of 6 months.
Cookies are generally stored for a maximum of 13 months. For more details on how we use your cookies, please consult our cookies policy, which is available at all times on our website.
Enriching our database to facilitate searches carried out by our customers: as part of our services, we may add your personal data to our own database in order to improve search functionalities and the updating of information for users of our tool. This processing is carried out on the basis of our legitimate interests, to guarantee the quality and efficiency of our services.
Once the applicable retention periods have expired, the deletion of your personal data is irreversible and we will no longer be able to communicate it to you. At most, we can only keep anonymous data for statistical purposes.
Please also note that in the event of litigation, we are obliged to retain all personal data concerning you for the duration of the case, even after the expiry of the retention periods described above.
Data processing to enrich our database
As part of our services, ZELIQ may process your personal data in order to enrich its own database. The purpose of this is to improve the efficiency and quality of our database enrichment tool, enabling our customers to carry out more precise searches and more easily update the information they have added.
The personal data concerned may include your surname, first name, e-mail address, telephone number, or any other information that our customers provide to us when adding prospects to their database. This data may be automatically added to our own database, in compliance with the principles of confidentiality and legal requirements for data protection.
This processing is based on our legitimate interest in maintaining and improving our services, while ensuring their effectiveness and relevance to our customers. We undertake to process your data solely for this purpose and to ensure its security.
You have rights concerning your personal data (access, rectification, deletion, opposition, etc.), which you may exercise at any time. For more information, please consult the section on your rights in this policy.
What rights do you have to control the use of your personal data?
The applicable data protection regulations grant you specific rights which you can exercise, at any time and free of charge, to control the use we make of your data.
Right to access and copy your personal data, provided this request does not conflict with business secrecy, confidentiality or the secrecy of correspondence.
Right to rectify personal data that is incorrect, outdated or incomplete.
The right to object to the processing of your personal data for commercial prospecting purposes.
The right to request the deletion ("right to be forgotten") of personal data that is not essential to the proper functioning of our services.
The right to limit the use of your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
The right to data portability, which enables you to retrieve part of your personal data so that it can be easily stored or transmitted from one information system to another.
The right to give instructions on what to do with your data in the event of your death, either through you or through a trusted third party or beneficiary.
For a request for deletion to be taken into account, it must be made directly by you using the form below: here.
If you have any other request, not concerning the deletion of your data, please contact us exclusively at privacy@zeliq.com. Any request not made in this way cannot be processed.
Requests cannot come from anyone other than you. We may therefore ask you to provide proof of identity if there is any doubt about the identity of the person making the request.
We will respond to your request as quickly as possible, subject to a maximum of three months from receipt if the request is technically complex or if we receive many requests at the same time.
Please note that we may at any time refuse to respond to any excessive or unfounded request, particularly in view of its repetitive nature.
Who can access your personal data?
Your personal data is processed by our teams and by our technical service providers for the sole purpose of operating our service.
We check all our technical service providers before recruiting them, to ensure that they comply scrupulously with the rules applicable to the protection of personal data.
On the other hand, we may, with your prior consent only, pass on your personal data to partners. You may withdraw this consent at any time by contacting our DPO at privacy@zeliq.com.
Can your personal data be transferred outside the European Union?
Personal data processed by our website is hosted on servers located outside the European Union. In order to protect your personal data, we scrupulously ensure that our host implements the appropriate guarantees required to ensure the confidentiality and protection of your data.
We may also use technical tools located outside the European Union. If this is the case, we guarantee that they comply strictly with the applicable transfer rules in order to guarantee the confidentiality and adequate protection of your personal data.
How do we protect your personal data?
We implement all the technical and organizational means required to guarantee the security of your personal data on a daily basis and, in particular, to combat any risk of destruction, loss, alteration or disclosure.
Do we use cookies when you browse our website?
Please note that we use cookies when you browse our website. For more information, please consult our Cookie Policy.
Who can you contact to obtain more information about the use of your personal data?
To best guarantee the protection and integrity of your data, we have officially appointed an independent Data Protection Officer ("DPO") to our supervisory authority.
You can contact our DPO at any time and free of charge at privacy@zeliq.com to obtain more information or details on how we process your data.
How can you contact the CNIL?
You may at any time contact the "Commission nationale de l'informatique et des libertés" or "CNIL" at the following address: CNIL Complaints Department, 3 place de Fontenoy - TSA 80751, 75334 Paris Cedex 07 or by telephone at 01.53.73.22.22.
Can the Privacy Policy be modified?
We may modify our Privacy Policy at any time to adapt it to new legal requirements and to new processing operations that we may implement in the future.
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